Returns and Exchanges

1. Return and exchange of goods of good quality

According to the law on the rights of consumers and trade Rules remotely buyer has the right to refuse the ordered goods at any time before it is received, and after receipt of the purchase – during 7 days.
To the product of good quality products are: if its trade dress, packaging, seals, shortcuts; consumer properties.

To apply for the return of goods, you need to send us an e-mail: freeflight.moscow@gmail.com

  1. Application for the return of goods (you can download it from this link) Application for the return of goods
  2. Check, which came to your mail after payment for the goods
  3. Scan of your passport.

In response, we will send you a CDEK invoice., by which you can bring the goods to any branch of the CDEK and send the goods back to us. We inspect the goods, if there are no signs of use, drilled holes, трещин и тому подобных изменений, то мы возвращаем Вам денежные средства в соответствии с суммой чека.

Refunds for returned goods of good quality is carried out not later than 25 days from the date we receive the goods. Spending on delivery payment in this case, takes the customer.

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